Return & Exchange

Returns & Exchanges Policy – Qurutulain Collection

At Qurutulain Collection, your satisfaction is our priority. We take pride in offering high-quality products, and we hope you love every purchase. However, if something isn’t right, we are here to assist you with returns and exchanges.

1. Return & Exchange Eligibility

To qualify for a return or exchange:

Requests must be made within 7 days of receiving your order.
Items must be in original condition — unworn, unwashed, unused, and with all original tags and packaging attached.
Items not meeting these conditions will be returned to the customer.

2. How to Initiate a Return or Exchange

To submit a return or exchange request, please contact our customer support team:

📧 Email: qurutulaincollection@gmail.com
📱 WhatsApp: 0319-0611897

When contacting us, please include:

Your order number
The item(s) you wish to return
The reason for return or exchange
For exchanges: the desired size, color, or replacement item (subject to availability)

3. Return Process & Shipping

Once your request is approved, you will receive detailed instructions along with the return shipping address.

Customers are responsible for the return shipping cost.
However, if you received an incorrect, damaged, or defective item, Qurutulain Collection will cover the return shipping charges.

💡 Important Tip:
Please record a clear unboxing video when opening your parcel.
This video serves as proof if the item arrives damaged or incorrect and helps us resolve your claim quickly and effectively.

4. Refunds

Once we receive and inspect your returned item:

You will be notified via email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Depending on your bank’s processing time, additional days may be required for the amount to appear on your statement.

5. Contact Us

If you have any questions about our Returns & Exchanges Policy, feel free to contact us. Our team is always here to help.